FAQ

Galaxy Collectible is your premier destination for authentic, affordable collectibles from your favorite franchises. We specialize in bringing fans together through shared passion for pop culture treasures from DC Comics, Marvel, Star Wars, Transformers, TMNT, and more!

We offer a carefully curated selection of collector-grade items including:

• Funko Pops (including limited editions)
• Lego sets and building kits
• Transformers figures
• DC Comics merchandise
• Marvel collectibles
• Star Wars items
• Teenage Mutant Ninja Turtles (TMNT) memorabilia

Our headquarters is based in Portland, US at 602 Franklee Lane, Portland, US 97205. From this hub of fandom, we ship collectibles to enthusiasts worldwide!

We provide two shipping methods designed specifically for collectors:

We handle each order with the care it deserves:

• Order Processing: 1-2 business days
• Quality Check: Every item is inspected to ensure it meets our collector-grade standards
• Secure Packaging: Collectible-safe materials to protect your investment
• Shipping Notification: You’ll receive tracking information the moment your treasures begin their journey

Yes! We ship worldwide to bring fans together through shared passion. However, please note that we currently cannot ship to:

• All Asian countries
• Select remote islands and territories
• Areas with ongoing shipping restrictions

We’re constantly working to expand our shipping reach while maintaining our collector-care standards.

Absolutely! We believe the journey should be as exciting as the destination. You’ll receive tracking information via email as soon as your order ships, allowing you to follow your collectibles every step of the way with our premium carrier partners.

We accept multiple payment methods to make your collecting journey smooth:

• Visa
• MasterCard
• JCB
• PayPal

Your security is our priority. All transactions are secured with enterprise-level encryption, because protecting your collection investment starts with protecting your payment. Shop with confidence knowing your financial information is safe with us.

Yes! We regularly offer promotions to our collector community. Our free shipping on orders over $50 is one way we help you build your collection while saving. Follow us on social media and subscribe to our newsletter to stay updated on exclusive deals and limited-time offers.

We stand behind every Funko Pop, Lego set, and Transformers figure we sell. If you need to return an item:

• Return Window: 15 days from delivery
• Condition: Items must be in original, unopened condition
• Process: Contact our support team at [email protected] to initiate returns

We take great care in packaging your collectibles with collector-safe materials. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue and ensure you’re satisfied with your Galaxy Collectible experience.

Exchanges are handled on a case-by-case basis. Please contact our support team at [email protected] with your order details and the item you’d like to exchange for. We’ll do our best to accommodate your request based on availability.

Absolutely! At Galaxy Collectible, we pride ourselves on offering only 100% authentic products. Every item undergoes our rigorous quality check to ensure it meets collector-grade standards. We understand that authenticity is crucial to true collectors, and we would never compromise on this.

Yes! We frequently source hard-to-find exclusives and limited-time offers. Our collection includes limited-edition Funko Pops, vintage Transformers figures, and other rare collectibles that serious collectors hunt for. Check our website regularly as these items tend to move quickly!

We understand that condition is everything to collectors. That’s why we use:

• Collectible-specific packaging materials
• Reinforced boxes for fragile items
• Bubble wrap and protective layers
• Secure packing to prevent movement during transit

Your treasures travel safely from our Portland headquarters to your collection shelf.