🌟 Our Collector’s Promise

At Galaxy Collectible, we understand that every collectible in your collection matters – whether it’s a mint-condition Funko Pop, a rare Lego set, or an exclusive Marvel figure. Just like we protect your collectibles with collector-grade packaging, we’re committed to ensuring your complete satisfaction with every purchase through our fair and transparent shipping and returns policies.

📦 Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipping

Shipping Note: We ship worldwide except to Asia and some remote regions. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

🔄 Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to inspect your collectibles and ensure they meet your collecting standards.

✅ Conditions for Returns & Exchanges

To be eligible for return or exchange, items must:

  • Be in original, unopened packaging
  • Have all original tags and labels attached
  • Be in resalable condition (no damage, wear, or alterations)
  • Include all original accessories and documentation
  • Be accompanied by the original packing slip or order confirmation

🚫 Non-Returnable Items

To protect the integrity of collectible items, the following cannot be returned or exchanged:

  • Opened Funko Pops (due to potential box damage and value preservation)
  • Assembled Lego sets (once built, sets cannot be resold as new)
  • Items with removed security seals or tags
  • Personalized or custom orders
  • Clearance or final sale items (as marked at time of purchase)

🔧 Step-by-Step Return Process

1 Request Authorization

Contact our Collector-Care team within 15 days of receiving your order:

  • Email: [email protected]
  • Use the subject line: “Return Request – [Your Order Number]”
  • Include the template below with all required information

2 Receive Return Instructions

Within 2 business days, we’ll email you:

  • Return Authorization Number
  • Shipping instructions and return address
  • Any special packaging requirements

3 Ship Your Return

Package items securely using the original packaging when possible. Include:

  • Return Authorization Number clearly visible
  • Original packing slip or order confirmation copy
  • All items in original condition

4 Processing & Refund

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund issued to original payment method
  • Exchange items shipped via your original shipping method

💳 Refund Information

Refund Timeline

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing
  • JCB: 5-10 business days after processing

Shipping Cost Refunds

  • Original Shipping Costs: Non-refundable unless due to our error
  • Return Shipping: Customer’s responsibility unless due to our error

📝 Return Request Template

Copy and paste this template into your email to [email protected]

Subject: Return/Exchange Request – [Your Order Number]

Dear Galaxy Collectible Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Insert your order number] – Order Date: [Insert order date] – Items to Return: [List items with quantities]
Reason for Return/Exchange: [Please select one] □ Item damaged during shipping
□ Wrong item received
□ Item not as described
□ Changed my mind (restocking fee may apply)
□ Other: [Please explain]
Preferred Resolution:
□ Full refund
□ Store credit
□ Exchange for: [Specify desired item]
Additional Comments: [Any additional information]
I confirm that the items are in original condition with all packaging intact.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

🔄 Exchange Process

For exchanges, we’ll ship your new items once we receive and process your return.

  • If the exchange item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

💡 Pro Tip: For faster exchanges, consider placing a new order and returning the original items separately.

🚚 Return Shipping

  • Shipping Methods: We recommend using a trackable shipping service
  • Keep your shipping receipt until the return is processed
  • Return shipping costs are the customer’s responsibility
  • For exchanges due to our error, we’ll provide a prepaid shipping label

📧 Need Help?

Our Collector-Care team is here to help with any shipping, return or exchange questions!

  • Email: [email protected]
  • Response Time: Within 2 business days
  • Address: Galaxy Collectible, 602 Franklee Lane, Portland, US 97205

🛡️ Your Satisfaction Matters

Just as we protect your collectibles with collector-grade packaging, we’re committed to ensuring your complete satisfaction with every purchase. Your trust is our most valuable collectible, and we’ll work diligently to resolve any issues promptly and fairly.

Happy Collecting! 🌟
The Galaxy Collectible Team